Logistics & Delivery

Every delivery query answered.
No dispatcher overwhelmed.

Nigerian logistics companies handle hundreds of calls daily — tracking queries, delivery ETAs, re-routing requests. Maraba handles first-line customer calls so your dispatch team can focus on moving packages.

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40%
of logistics calls are repeat tracking queries
8+
daily calls missed per dispatcher at peak
24/7
Maraba available — including Saturdays
<2s
first spoken response from Maraba

The call volume problem in Nigerian logistics

Dispatch teams are managing drivers, routes, and exceptions simultaneously. Customer calls for tracking updates compound the chaos. The result: frustrated customers, missed calls, and dispatcher burnout.

📦
Tracking calls overwhelming dispatch
"Where is my package?" "The driver hasn't called." "It's been 3 hours." Dispatchers field the same tracking queries on loop while trying to coordinate active deliveries.
🚦
Peak delivery windows create call spikes
Between 10am–1pm and 4–7pm, call volumes triple while your team is at maximum operational load. Customers hang up, complain on social media, and dispute deliveries.
🌃
After-hours delivery queries ignored
Customers calling Saturday evening about a Monday delivery get no answer. They assume their package is lost. Your first interaction Monday is an angry escalation instead of a smooth delivery.
🌍
Multi-language customer base
Your customers span Lagos, Kano, Port Harcourt, and Onitsha. A Hausa-speaking customer in the North deserves the same clear service as an English speaker in Lagos Island.

How Maraba handles logistics calls

Configure your delivery zones, service areas, escalation rules, and standard ETAs. Maraba handles first-line enquiries and escalates only the ones that need a human.

Sample call — tracking query

Customer: Good afternoon, I sent a package from Ikeja to Abuja three days ago. It's still not delivered.

Maraba: Good afternoon! I'm sorry for the delay. Our Lagos to Abuja express route typically takes 2–3 business days. If you placed the order on Monday, delivery is expected today or tomorrow. Can I take your waybill number or sender name to flag it for urgent review?

Customer: It's under Chukwuemeka Obi, sent Monday morning.

Maraba: Thank you, Chukwuemeka. I've logged this as a priority follow-up. A dispatcher will call you back within 2 hours with an update. Is the number you're calling from the best number to reach you?

Features designed for logistics operations

🗣️
4 languages including code-switching
Hausa, Yoruba, Igbo, and English. Your customers across Nigeria get answered in their preferred language, naturally.
🚨
Configurable escalation rules
Define which query types trigger immediate human escalation — lost packages, high-value shipments, dangerous goods. Maraba knows when to hand over.
📋
Zone and ETA knowledge base
Enter your delivery zones, standard ETAs, depot locations, and cutoff times. Maraba gives accurate, consistent answers — no dispatcher needed for routine queries.
📲
Priority callback queue on WhatsApp
Urgent cases are flagged to your dispatch WhatsApp within seconds. Your team prioritises callbacks by urgency level — not by who shouted loudest.
📊
Call volume analytics
See when your call spikes occur, which queries are most common, and how long resolution takes. Data to improve operations and staffing decisions.
🔄
Works alongside your existing dispatch system
Maraba doesn't replace your operations — it handles the inbound call layer so your dispatch team can focus on execution. No integration required to start.

"Our dispatchers were spending 3 hours a day just answering 'where is my package?' calls. Maraba cut that to almost zero. The team can actually focus on getting deliveries done."

Operations Director, Lagos-based logistics company

Free your dispatch team from the phone.

Maraba handles the calls. Your team handles the deliveries. Start free today — 50 calls, limited beta spots.

Pro plan at ₦65,000/month covers 1,000 calls — built for logistics volume

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