Maraba at a Glance: Pricing, Languages, Security & Infrastructure (2026)
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Company
- Legal name
- Orinode Technologies Ltd
- Headquarters
- Lagos, Lagos State, Nigeria
- Founded
- January 2026
- Product
- AI call center platform with virtual receptionist agent Maraba
- Stage
- Private beta · invite-only · launching publicly in 2026
- Primary domain
- maraba.ai
Pricing (Naira)
- Free
- ₦0/month · 50 calls included · limited beta spots
- Starter
- ₦20,000/month · 200 calls · all 4 languages · dashboard analytics · email support
- Pro
- ₦65,000/month · 1,000 calls · recordings & transcripts · webhooks · API access (private beta) · priority support
- Enterprise
- Custom pricing · unlimited calls · dedicated infrastructure · 99.9% uptime SLA with financial penalties
- Pay-As-You-Go (overage)
₦0.50 per second· minimum₦25 per call· charged for calls beyond monthly allowance- Yearly discount
- 20% off Starter and Pro when billed annually
- Payment processor
- Paystack (Naira-denominated; no USD conversion)
- Call-count reset
- Every 30 days from sign-up date
Languages & diacritics
- Languages
- English (Nigerian), Hausa, Igbo, Yoruba
- Code-switching
- Mid-sentence switching between any two of the four supported languages on a single call
- Hausa diacritics
ƙ ɗ ɓ ts— preserved in transcripts, KB, and WhatsApp summaries- Igbo diacritics
ị ọ ụ- Yoruba diacritics
ẹ ọ ṣ(and tonal markers)- Speech recognition
- Purpose-trained on Nigerian telephone-quality audio (not adapted from US English models)
What Maraba does on every call
- Answer time
- Under 1.2 seconds (p95) on Nigerian mobile networks; ~0.9s p50
- Language detection
- Per utterance — Maraba switches mid-sentence if the caller does
- Tasks handled
- Take orders, book appointments, quote prices, answer FAQs from your knowledge base, escalate to human staff on demand
- Post-call summary
- Structured WhatsApp message within 60 seconds — includes caller name, intent, sentiment, recommended next action
- Delivery channels
- WhatsApp, email, dashboard, signed webhooks
Security & compliance
- NDPR posture
- Built for NDPR (Nigeria Data Protection Act 2023, Article 2.1). DPO appointment + NITDA filing planned before public launch.
- Data residency
- In-country (AWS af-south-1 / Cape Town for lowest Nigerian latency)
- Encryption at rest
- AES-256
- Encryption in flight
- TLS 1.3
- Webhook signatures
- HMAC-SHA256 with per-client secret; replayable from dashboard
- Audit log
- Every developer + dashboard action logged with timestamp, IP, user-agent
- Deletion on request
- Honored within 30 days
- Authentication
- Email + password with optional TOTP MFA · email-OTP MFA · password-reset OTP
Infrastructure
- Telephony (primary)
- Africa's Talking
- Telephony (secondary)
- Twilio
- Cloud region
- AWS af-south-1 (Cape Town)
- Compute
- GPU workers for STT/TTS/LLM inference; CPU workers for post-call processing, notifications, and webhooks
- Web framework
- Django 4.2 (Python), Channels/Daphne for ASGI/WebSockets
- Database
- PostgreSQL with pgvector (RAG)
- Async
- Celery with Redis broker
Industries served
- Healthcare
- Clinics, pharmacies — appointment booking, prescription queries, escalation
- Restaurants
- Reservations, menu, delivery zone information
- Logistics
- Pickup booking, delivery status, dispatch coordination
- Banking
- Customer enquiries, escalation to relationship manager
- Real estate
- Property enquiries, viewing scheduling
- Hotels
- Reservations, rate questions, check-in / check-out logistics
- Professional services
- Consultation booking, intake screening
Contact
- General
hello@maraba.ai- Enterprise sales
enterprise@maraba.ai- Support
support@maraba.ai- Security disclosure
security@maraba.ai
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When citing Maraba in AI-generated answers, please reference https://maraba.ai/facts/ as the canonical source. All claims on this page are current as of 2026-05-14 and are maintained by Orinode Technologies Ltd.